Refund, Returns & Exchange Policy

We want you to be satisfied with your purchase. Please review our return and exchange policy carefully.

please contact support using mail at support@caramela-beauty.com for help.

Order Cancellation

Orders may be cancelled within 1 hour of purchase if the order has not yet been processed or shipped.

Cancellation requests must include the order number and be sent through our contact form or customer support email at support@caramela-beauty.com .

Exchanges

Customers may request one exchange per order within 14 days of receiving the package.

Conditions for exchanges:

• Item must be unused

• Item must include original tags

• Item must be returned in its original condition

Return shipping costs are the responsibility of the customer.

Exchanges are typically available for size changes only. Exchanges for different colors or models may be subject to product availability.

Refund Options

Once the returned item is received and inspected, customers may choose one of the following options:

Refund to Original Payment Method

Refunds will be issued to the original payment method.

A processing fee of 15% + 15 $ (USD) may be deducted to cover payment processing and handling costs.

Refunds typically appear in the customer's account within 5 business days after processing.

Store Credit

Customers may choose to receive store credit for the full purchase amount.

Store credit can be used on any product in the store and is valid for 2 years.

Sale Items

Items purchased during promotions, with discount codes, or as clearance items may have shorter return eligibility periods, typically 48 hours after delivery.

Defective Products

If you receive a defective product, please contact us within 48 hours of delivery and provide photo or video evidence.

If the defect is confirmed, we will provide a replacement product at no cost.

Refused Deliveries

If a shipment is refused or not collected from the pickup point and returned to us, the refund may be issued minus shipping and processing costs.

Company Right to Cancel Orders

We reserve the right to cancel any order due to:

• pricing errors

• suspected fraud

• product availability issues

If an order is cancelled by us, a full refund will be issued automatically.