Cancellation policy

Some items in our store may be offered to you as a subscription, a pre-order or try before you buy. This cancellation policy lays out how you can change or cancel these kinds of purchases.

 
Subscriptions

When you purchase a subscription, you'll receive repeat deliveries based on the duration and frequency you select. By default, all subscriptions are set to a monthly plan.

Your payment details will be stored securely, and you’ll be charged for each delivery unless you choose to pay in advance.

Subscriptions require a minimum of one full billing cycle after the initial purchase. This means you will receive your first order and one additional subscription payment before you are eligible to cancel.

Some subscriptions may auto-renew at the end of their duration. If you do not wish to continue, you can cancel your subscription after completing the required minimum cycle.

If you want to cancel or make changes to your subscription, you can do so at any time after the minimum cycle has been completed. Your order confirmation emails include links to manage your subscription easily.

For more information on returns and refunds, please refer to our returns policy.

Pre-orders
When you purchase a pre-order, you are buying an out-of-stock or soon-to-be-available product not yet in inventory. We may collect no payment or a partial deposit at checkout, store your payment method, then fulfill and charge the full or remaining payment at a future date.
You can cancel a partially paid pre-order order that has not yet been fulfilled. If the order has been fulfilled, then you can't cancel the order, but you can request a full or partial refund. See our returns policy for more details on returns and refunds.
Try before you buy
When you purchase a try before you buy item, we authorize your payment method before fulfilling the order. You will have a certain amount of time to decide if you want to keep the item. Once the time period has passed, if you have not returned the item, we will charge your payment method for the full amount.